outsourcing to China

Dedicated to those of you who love Dell's wonderful technical support =)

Two days ago, calling Dell technical support in HK.

*** Try #1 ***

computer: "Thank you for calling Dell XPS 24 hours support. For Cantonese service, please press 1. For English service, please press 2. To repeat the selection, please press 0."

me: (pressing 2)

csr gal: blah blah bla blah Dell blah bla grah huh duh

me: Do you speak English?

csr gal: ooger booger blah blah bla dui bu qi wo bu hui shou ying wen ladida

me: gah ... (hangs up)


*** Try #2 ***

computer: "Thank you for calling Dell XPS 24 hour support. For Cantonese service, please press 1. For English service, please press 2."

me: (pressing 1)

csr guy: blah blah bla blah Dell blah bla grah huh duh

me: (in Cantonese) Do you speak Cantonese?

csr guy: ooger booger blah blah bla dui bu qi wo bu hui shou guang dong hua bla bla

me: (in Mandarin) can you find someone who can speak Cantonese please?

csr guy: (in Mandarin) oh ... hold on to see if I can find someone who can